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CRM Assistant

Land : Nederland Nederland

Provincie : Noord-Holland

Gemeenten : Aalsmeer

Stad : Aalsmeer

Categorie : Handel

Contracttype : Vast

Dienstverband : Voltijds

Bedrijfsvoorstelling

JD Sports Fashion Plc has long been established as the leading UK specialised multiple retailer of fashionable branded and own brand sports and casual wear, principally through the growth of its main retail fascia, JD Sports. In Great Britain mainly known as "King of Trainers", but on the mainland mainly known as JD Sports. JD Sports has more than 2500 stores all over the world. JD Sports opened its first store in The Netherlands in July 2013. Since then JD Sports has opened 28 stores and is continuously investigating new possibilities for growth, so keep an eye on us!

Jobomschrijving

For our Multi-Channel team we are looking for a German-Speaking CRM Assistant!
Key Duties
For our Multi-Channel team we are looking for a German-Speaking CRM Assistant! The purpose of this role is to assist the Senior CRM Executive with managing Customer Database and CRM activity including reporting, preparation of CRM activities, provide customer feedback and build on customer retention, as well as driving database sign ups, and customer reactivation for the German Market.
- Briefing and preparing email marketing activations, including weekly sends, automated sends and strategic campaigns that all contribute to targeted session, revenue and conversion figures.
- Continuous reporting and weekly reporting on database growth and activities according to the targets.
- Reviewing and learning from database growth activity to analyse results in order to constantly learn, test, improve and learn.
- Gaining a detailed understanding of the JD Sports customer lifecycle to implement regular testing in order to optimise communications across all channels and at all touch points of the customer lifecycle.
- Maintain, review and analyse Customer Review platforms to gain detailed understanding of the customer needs and support the team to achieve required improvements.
- Assist with the implementation of new business tools in order to develop the CRM output and return.
- Working with the market multichannel team, merchandising teams and brand teams to plan promotional email campaigns promoting key product areas and brand messages.
- Analysis and measurement of email- and push notification performance and benchmarking against market competitors and leading retailers to define market trends, customer behaviour and industry best practice.

Profiel

The candidate we are looking for:
- May be straight out of university with a relevant degree or similar background.
- Have an interest in customer relationship- and email marketing.
- Experience of CRM and email send programs is preferred but not essential.
- Experience and knowledge of Excel and Google Docs valued.
- Strong organisational skills and a good multi-tasker is essential.
- Fluent Germany and English.
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