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Data Analytics Expert Customer Experience / Associate Manager Emea & Apac

Land : Nederland

Provincie : Utrecht

Gemeenten : Vijfheerenlanden

Stad : VIANEN

Categorie : Handel

Contracttype : Vast

Dienstverband : Voltijds

Jobomschrijving

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you've come to the right place. To learn more about the incredible impact we're making on both our local and global communities, Click Here! The talented Sales Analytic Expert / Associate Manager EMEA & APAC is accountable to develop and elevate the VOC (Voice Of Customer) programs to support B&M and eCom strategies. Doing that you will bring VOC learnings and guidelines from online and offline Pulse surveys perspective to improve and achieve Company CX goals and deliver insights throughout the analysis of the VOC data. This role will look at how we can continue to provide a seamless and improved service to all customers in every selling channel.
- Understand business inquiries for medium to high complexity analytics and develop innovative analytic solutions, aligning both the VOC Pulse data and internal metrics.
- Working with the product owners, develop customer stories and present findings based off of Pulse findings.
- Provide ad-hoc data and analytics support to the business to build foundational understanding and deliver higher level insights
- Ensure data coming into the platform is clean and controlled.
- Develop expertise in data model and business considerations within the data; Provide guidance to team on use and interpretation
- Deliver key findings to members of the business though presentations and direct engagement that result in actions and improved decision making
- Develop and perform value measurement and tests to refine approaches and influence direction of analytic product development
- Research and troubleshoot problems & questions related to deployed analytic solutions
- Maintain knowledge on the latest data

Profiel

- Bachelor's degree in Statistics, Finance, Operations Research, Applied Math, Computer Science or related quantitative field from an accredited university or college
- Retail experience, 2+ years preferred
- Proficient in Windows applications including Outlook, Teams, Excel and Word
- Basic Knowledge of advanced statistics, data manipulation, and research methods preferred
- Experience with different VOC tools and methods such as primary research, Net Promoter Score is desirable
- Must be able to think both creatively and critically
- Strong communication, presentation, interpersonal and analytical skills;
- Ability to manage ambiguity, work autonomously, and multi-task in an agile environment
- Ability to meet ambitious deadlines and deliver high-quality work on schedule
- Love for uncovering treasures in a sea of data FLE is entitled to assign other duties than those associated with the position as described above, if such would be in the best interest of the Company. Side note: the internal title for this role will be Associate Manager VOC Analytics
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