×
delen
Tekstgrootte
aA+ aA-
Printen
Klik hier om te printen

Ecommerce Operations/ cs Data Analyst

Land : Nederland

Stad : Amsterdam

Categorie : Detailhandel

Contracttype : Vast

Dienstverband : Voltijds

Bedrijfsvoorstelling

A career at PVH offers an exciting role at one of the largest apparel companies in the world. We are looking for talented people to be a part of our team and help us build upon our 135+ year history.

Jobomschrijving

- Collect Data and Customer Feedback
Build a framework to measure, collect and combine the different types of operational and customer feedback data entering the ecommerce business. (InMoment, Customer Service, Logistics and Payment data) Investigate new approaches and feedback technologies that will enable us to deliver an even better feedback experience.
- Categorize + Analyze feedback
Categorize and analyze data both quantitatively and qualitatively, to identify opportunities to elevate the customer experience and ways to improve productivity levels and reduce the need for contact through root cause resolution or providing customers better self-service.
- Document + Report.
Create daily and weekly reporting to ensure all agreed internal and external SLA's and KPI's are met at all times. The Data and Solution Analyst must translate her/his findings into easy to understand reports or presentations for management. Alert management when spikes in the data sets indicate issues that need immediate action.
- Distribute + Advise
Once areas of improvement have been identified, the Data and Solution Analyst distributes and partners with cross functional stakeholders to implement tailored policies, procedures, technical improvements and training programs to address those areas. The Data and Solution Analyst creates more awareness of need and use of feedback, and follows up once findings have been routed to teams.
The Team
The Ecommerce team is responsible for managing the European owned-and-operated tommy.com and calvinklein.com sites across all European markets. The team executes all necessary functions to manage the Ecommerce business end-to-end. Both brands are growing at a rapid pace and have very ambitious growth targets for the coming years. The team is 115+ people strong and will expand significantly by the end of the year. Our team consists of highly motivated and skilled professionals from various cultural backgrounds and nationalities, making it an inspiring environment to work in
As the own-and-operated Ecommerce business is one of the main growth opportunities for both brands, there is a high focus in the organization to support the Ecommerce expansion.
Customer feedback is the most important driver for process improvements in a customer centric environment. Therefore, we are looking for an Analyst who will create, manage and promote a "Data Driven Feedback Loop" within the Ecommerce team for both brands.

Profiel

With a minimum of 4 years' experience in an analytical role you bring a strong focus on data and insights and are equipped with strong SQL skills for complex querying. Ideally you have established yourself in a ecommerce company and bring experience in analyzing data around operations and customer service. Your passion about customer experience and continuous improvement as well as attention to detail and organization skills will set you up for success. You also use data visualization tools (Tableau, Google Analytics, Data Studio, looked) and have experience with ERP systems and Business Process Mapping Tools (Visio, Industry Print, etc.).
You are a self-starter with the confidence to work collaborate autonomously and network throughout the company. Your advanced Excel and PowerPoint skills enable you to create strong reports and presentations that will take the team's ability to analyse data and business performance to the next level.
We are looking for people who can bring new perspectives and life experiences to our team. If you are looking for a place that values your curiosity, passion and desire to learn; if you are seeking colleagues who are big thinkers, eager to take on fresh challenges, then our team is perfect for you. Our Ecommerce team is very fast paced and works towards ambitious targets and deadlines so we would like you to thrive in this kind of environment to help us grow together.
delen
Printen
Klik hier om te printen

Gelijkaardige vacatures

Verkoopmedewerker (Katwijk Aan Zee)

VANHAREN
| Katwijk aan zee

Verkoopmedewerker (Vlaardingen)

VANHAREN
| Vlaardingen

Verkoopmedewerker

FOOT LOCKER
| Amsterdam

Verkoopmedewerker

FOOT LOCKER
| Amsterdam

Verkoopmedewerker

FOOT LOCKER
| The hague

Verkoopmedewerker

FOOT LOCKER
| Amsterdam

Technical Web Analyst

PVH
| Amsterdam

Verkoopmedewerker

FOOT LOCKER
| The hague

Stock Employee

PVH
| Amsterdam

Verkoopmedewerker (Leeuwarden)

VANHAREN
| Leeuwarden

Verkoopmedewerker (Heerenveen)

VANHAREN
| Heerenveen

Verkoopster – Voorthuizen

TERSTAL
| Voorthuizen

Verkoopmedewerker

FOOT LOCKER
| Amsterdam

Verkoopmedewerker

FOOT LOCKER
| Amsterdam

Verkoopmedewerker (Nootdorp)

VANHAREN
| Nootdorp

Verkoopster – Heinenoord

TERSTAL
| Heinenoord

Verkoopmedewerker

FOOT LOCKER
| Amsterdam

Verkoopster – Arkel

TERSTAL
| Arkel

Deze website is gereserveerd voor professionelen in de mode, luxe en beauty.