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Manager Digital Membership Operations

Land : Nederland Nederland

Stad : Amsterdam

Categorie : Productie - Kwaliteit

Contracttype : Vast

Dienstverband : Voltijds

Jobomschrijving

PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION
As a Global Manager Digital Membership Operations, you will be part of one of the fastest growing teams at adidas providing the best experiences for our most loyal consumers. In this role, you will drive the execution of, Brand Moments and Member moments activations for the Membership Program. This means you will own the implementation of the activations and collaborate with digital teams, retail, business units, markets ,external stakeholders and wider organization. This is also an opportunity to share your perspective while establishing best practices to achieve operational excellence within your area of responsibility.
Scope - Accountable for membership activation execution for Member moments & Brand Moments.
1. Member moments
- Collaborates with Membership Planning and partners to ensure activations can be successfully executed considering the best omnichannel journey for members
- Identifies additional opportunities to reward our most loyal consumers and executes activations considering scope, timelines and budget
- Ensures business requirements to implement enhancements are prioritized by Digital Product teams
- Drives excellence and timely execution of member moments activations together with Global Digital teams and Markets
- Tracks performance and communicates results to all relevant stakeholders
- Continuously improves partnerships processes and document best practices to provide transparency for all Global Digital stakeholders and Markets .
2. Brand Moments
- Collaborates with Global Digital teams to define & feasibility check for membership activations from an operational perspective
- Onboards markets and ensures sign off of budget, timelines and scope for Brand Moments
- Identifies in-season opportunities to reward our most loyal consumers and executes activations considering scope, timelines and budget
- Liaises with Global Digital Product teams and Local Operations teams to A/B test new features/functionalities for activations
- Supports Local Operations teams to successfully implement activations by providing guidelines, playbooks and trainings if necessary
- Tracks performance and communicates results to all relevant stakeholders
3. Drives Operational Excellence
- Drives the Membership first mindset in the organization
- Conducts process reviews involving all relevant stakeholders to collect appropriate feedback and defines a backlog of improvements.
- Monitor and analyze respective processes continuously. Identify improvement opportunities and define respective solutions.
- Shares best practices and control methods aligned with Digital teams and markets.
- Supports markets and agile teams on day-to-day issue resolution and operations within the scope of responsibility.

Profiel

- Degree with focus on Business Administration, Marketing or related areas, or equivalent combination of education and experience
- 5+ years of professional experience in multi-national business environment (there of 2+ year experience in a Digital and/or eCommerce environment)
- Experience with loyalty programs is a plus
- Project management background and solid track record of stakeholder management
KNOWLEDGE, SKILLS AND ABILITIES
Soft-Skills
- Self-driven, analytical and results-oriented
- High resilience and solution-oriented attitude
- Good communication skills, comfortable presenting to stakeholders at various organizational levels both in person and remotely
- Ability to work in a fast-paced environment with different international cultures
- Ability to handle ambiguity and untangle complex situations into actionable activities.
- Distinctive pragmatic mindset and ability to prioritize and delegate high numbers of tasks with varying workload and importance
- Solutions-oriented approach and entrepreneurial mindset
- Good numerical and analytical skills
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