Omni Operations Specialist
Land : Nederland
Stad : Amsterdam
Categorie : Detailhandel
Contracttype : Vast
Dienstverband : Voltijds
Ensure thorough monitoring and issue resolution for all Omni flows (Order in Store, Ship to Store and Return in Store).
Coordinate with Countries to resolve stock related issues for Omni services.
Recommend process improvement opportunities.
Facilitate handover of processes and features from development into business operations.
Monitor and support the Partner Program order fulfillment flows.
Improve Partner Program processes to be scalable and support the growth targets.
Manually correct Partner Program process issues so order flow can be fulfilled to the expectations of the customers and Partners.
The Ecommerce team is responsible for managing the European owned-and-operated tommy.com and calvinklein.com sites across all European markets. The team executes all necessary functions to manage the Ecommerce business end-to-end. Both brands are growing at a rapid pace and have very ambitious growth targets for the coming years. The team is 115+ people strong and will expand significantly by the end of the year. Our team consists of highly motivated and skilled professionals from various cultural backgrounds and nationalities, making it an inspiring environment to work in
As the own-and-operated Ecommerce business is one of the main growth opportunities for both brands, there is a high focus in the organization to support the Ecommerce expansion.
We are looking for an Omni Operations Specialist who supports the Ecommerce Operations Omni channel and Partner Program fulfilment flows resulting in excellent operational Omni processes and a competitive advantage for the Tommy Hilfiger and Calvin Klein Ecommerce business.
- Understanding of Ecommerce fulfilment process and how to achieve cost effective business solutions while maintaining high levels of customer satisfaction
- Knowledge of SAP FMS
- Knowledge of Omni business processes
- Continuous improvement skills
- Stakeholder management experience
- Team management experience
- Strong communications skills