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Product Owner Omnichannel

Land : Nederland Nederland

Provincie : Noord-Holland

Gemeenten : Amsterdam

Stad : Amsterdam

Categorie : Marketing

Contracttype : Vast

Dienstverband : Voltijds

Bedrijfsvoorstelling


Denim. It's our passion. It's in our blood.
But we are not just another denim brand.
We're RAW.
At G-Star, we are obsessed with denim. Together we push to invent, explore and take craftsmanship to another level. Down to the smallest detail and with a strong belief that there is no limit to what denim can do. To achieve this, we are always looking for hardcore thinkers and do-ers, who want to join us in creating the future of premium and purposeful denim.
Are you up for the challenge?
Are you the perfect fit for our team?
Are you a bit of a rebellious spirit?
Then we would love to hear from you!

Jobomschrijving

Here's what we'll do together:

As a Product Owner Omnichannel you have a strong vision and drive to optimize everything that happens after we have received a customer's order in our online systems (webshop or App) or Point-of-Sales.

Being a Product Owner obviously means you will be defining and prioritizing the features and functionalities for development to serve our customers around the globe in the best way possible. In doing so you will be liaising with many different stakeholders within and outside of our company, ranging from Customer Experience Specialists, Supply Chain, Carriers, Warehouse and Order Managers, to Customer Service and Stylists for Advice. All to make the experience around the order (and reorder) the best possible...

In the last years we have built an impressive technological landscape supported by a best-in-class digital team. As a next step in this process, we would like to welcome you on board to drive the further optimization path on the following elements of the customer (post purchase) journey:

- Finetuning and optimizing delivery methods

- Optimize the order information flow (tracking info, packaging, labeling) to suit the requirements of the internal organization as well as the customer

- Optimize order return and refund flow

- Maximize offline and online integrations (Expand POS integrations)

- Enable Customer Support and Stylists to service the consumer according to high G-Star standards

The Product Owner creates and manages the Product Backlog and makes sure all stakeholders are up-to-date on releases and priorities.

Your tasks & responsibilities:

  • Work with the Digital team, Customer Service and RAW Stylists team, Sales & Logistics organization and wider business to define and agree the features and functionalities required for expanding and optimizing the Customer Experience on all elements of the order handling.
  • Formulate strategies for integrating different (new) applications into the technological architecture.
  • Document features and functionality in a standard way in the Product Backlog, using agile toolsets such as Jira and Confluence, for easy comprehension by the development team.
  • Provide industry insight, innovation and relevant expertise that matches our end-user and through that knowledge decide the priority in which features get developed, with input from the development team, based on value delivered.
  • Communicate this clear prioritization of the deliverables on the feature roadmap and assist with their sizing and clarification, informing and involving the relevant members of the Digital project team, Digital business team, Program Management Office, Customer Service and Logistics team and wider business where relevant.
  • Provide regular feedback to all stakeholders on the backlog and sprint achievements, communicating progress.
  • Facilitating extensive testing of newly delivered stories and ensure they deliver the required outcome.
  • Assess and report on the effectiveness of new features using analytics and reporting, as well as understanding the optimization of efficiency gains from these enhancements.
  • Opportunity to support allround on the complete eCommerce Customer Journeys, Projects and cross-functional initiatives.
  • Develop plans to drive forward our offering, based on business value and customer experience, taking advantage of available business and technology opportunities.
  • Build business cases for these new Digital projects and provide specialist advice on how they can support business growth.
  • Develop and maintain successful internal and external business relationships (at senior level) to understand existing and emerging business needs.

Profiel

Here's what you bring to the table:
  • Degree with focus on Business Administration, Communication or IT or related areas, or equivalent combination of education and experience

  • 5+ years of experience working in a Digital and/or eCommerce environment

  • 3+ years working as a Product Owner or product management related role, preferably in an agile working setup

  • Experience of working with large scale, high volume, real-time transaction-centric applications and digital infrastructure

  • Excellent written and verbal communication skills at both technical and non-technical level.

  • Experience of evaluating and managing third parties

  • Solid knowledge of the Agile development processes and tools

  • Good working knowledge of eCommerce, Customer Support and Logistics systems and business requirements process.

  • Understanding of and experience with complex integrations with ERP, CDP, CS systems like; SAP, SalesForce.

  • Capable of translating functional requirements into Data Mapping and Interface Design Documents

  • A strong passion for, and experience of working within omni-channel retail, preferably fashion, shoes or general apparel.

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