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Hilversum, Hilversum, NL
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Senior Benefits Ops Analyst Car Program

Land : Nederland Nederland

Provincie : Noord-Holland

Gemeenten : Hilversum

Stad : Hilversum

Categorie : Detailhandel

Contracttype : Vast

Dienstverband : Voltijds

Jobomschrijving

Who we are looking for
As our Sr. HR Senior Benefits Operations Analyst - Car Program EMEA, you will contribute to the administration and implementation of Benefits Car programs for Nike's European Headquarters in the Netherlands. Within the Benefits Operations Car program team you will provide high level support to internal Nike customers as well as external vendors.
What you will work on
Vendor Management (Leasing Companies / Mobility vendors): Perform vendor management, support contract renewals, administer program changes. Lead operations and performance calls / periodic reviews with vendors. Help establish and further develop strong vendor management capabilities within cars and mobility and elevate governance structure around day-to-day management of our vendors. Design and develop 'best in class' operational processes with our vendors. Ensure contracts terms are applied by vendors and flag any deviations. Help create a metrics driven organization with strong (SLA) with our vendors. Design and implement clear operational KPI's and implement best practice cost control. Introduce (QBR) and build solid relationships with third party vendors based on periodic business reviews, in-depth analytics and objective data.
Service Excellence: Deliver service excellence to employees and Human Resource Shared Center teammates by responding in a professional, accurate and timely manner to all calls, emails and CRM Tool (Right Now) issues concerning the Car program. Communicate updates to other Global Shared Services departments to ensure timely and accurate workflow of data. Includes submitting all information changes to Data Management/Payroll via appropriate format (forms, email, systematically, etc.) to facilitate entry in HR systems. Explains difficult issues and works to build consensus.
Process Improvement: Active contributor to continuous process improvement, relevant and effective knowledge data base and adequate utilization of HR systems and tools. Applies best practices and knowledge of internal/external business challenges to improve products, processes, or services (Recommends change to metrics, service level agreements with vendors and vendor relationship improvements based on analysis and objective construct and review of data). Responsible for account reconciliation of all payments made from the benefit plans. Ensures accuracy of vendor invoices and payments are delivered to vendors on time.
Projects: Participate in projects as a functional expert, for example connected to payroll.
Who you will work with
- You will report to the Benefits Operations Car Program Manager EMEA and will be part of the Benefits Operations Car Program EMEA team.
- You will work with peers to look after the various programs across EMEA with a main focus on. You will also support your peers who are responsible for other EMEA locations.
- You will work with multi-functional stakeholders including but not limited to regional Benefits COE, Payroll, Workforce Operations, Tier 1 Customer Experience teams, Legal/Compliance and the Territory Operations Consultant.
- You will work with stakeholders at various vendors

Profiel

What you bring
- Educated to Bachelor/Master's degree level.
- Previous experience with Human Resources Operations environment is required, 2-4 years at least.
- You must have strong vendor management experience as well as affinity with HRMS systems (Workday or SAP preferred).
- It is crucial to have strong analytical skills, attention to detail and problem-solving attitude. We require a team player who easily adapts to a dynamic and changing environment.
- You will have first class communication skills to connect and partner with the various Nike departments.
- Fluency in English or other languages is a plus
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