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Aalsmeer, OOSTEINDERWEG 247-B, NL
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Senior CRM Executive

Land : Nederland Nederland

Provincie : Noord-Holland

Gemeenten : Aalsmeer

Stad : Aalsmeer

Categorie : Handel

Contracttype : Vast

Dienstverband : Voltijds

Bedrijfsvoorstelling

The company

JD Sports Fashion Plc has long been established as the leading UK specialised multiple retailer of fashionable branded and own brand sports and casual wear, principally through the growth of its main retail fascia, JD Sports. In Great Britain mainly known as "King of Trainers", but on the mainland mainly known as JD Sports. JD Sports has more than 2500 stores all over the world. JD Sports opened its first store in The Netherlands in July 2013. Since then JD Sports has opened 28 stores and is continuously investigating new possibilities for growth, so keep an eye on us!

Jobomschrijving

We're looking for a Senior CRM Executive for The French Market!

For our Multi-Channel team we are looking for a Senior CRM Executive! The purpose of this role is to Lead strategy, implementation and performance of the CRM Plan for the French Market. The SR CRM Executive will also be responsible for managing the customer database, including the update and segmentation of consumer profiles and review CRM performance through mailing, surveys, push, to support increase of sign ups, sales and loyalty.

Main Tasks

  • Manage the CRM Strategy for the French market to support business growth.
  • Own the Implementation in the different CRM platforms in business as usual lifecycles and daily activations.
  • Follow and report the CRM Performance, and main KPIs.
  • Work hand on hand with the French multichannel team, merchandising and brand teams to plan promotional email campaigns promoting key product areas and brand messages.
  • Ensuring international customer databases are well maintained to ensure we are protecting deliverability reputation and IP by targeting customers effectively.
  • Manage NPS surveys & actions required from feedback in order to strive to achieve a higher score each week. This also includes the monitoring and setting up of feedback requests to and from NPS respondents.
  • Maintain and build relationships with key stakeholders across other departments and supplier contacts;
  • Arrange appropriate training where needed for territory CRM executives.
Locatie

Aalsmeer



Profiel

Profile

The candidate we are looking for:
  • Proficient in English and a plus if French speaking;

  • Strong understanding of business KPIs relating to omnichannel marketing and CRM

  • +2 years of experience in CRM or Marketing Strategy.

  • Experience with reporting to gather business insights.

  • Sharp analytical and problem solving abilities.

  • Excellent communication skills with ability to support important initiatives.

  • Experience managing CRM platforms is a plus.

  • The ability to work as part of a small team in a fast moving environment;

  • University graduate or equivalent marketing qualification is advantageous;

  • Strong organizational skills and a good multi-tasker is essential.

  • Full time (40 hours per week) available;

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