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Site Reliability Engineer (Sre E-Commerce)

Land : Nederland Nederland

Provincie : Utrecht

Gemeenten : Vijfheerenlanden

Stad : Vianen

Categorie : Productie - Kwaliteit

Contracttype : Vast

Dienstverband : Voltijds

Jobomschrijving

Overview

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you have come to the right place. To learn more about the incredible impact we're making on both our local and global communities, Click Here!

Foot Locker, Inc. is seeking a Site Operations Engineer with experience in eCommerce and omnichannel retail support. This role requires technological diversity, strong business acumen and a continuous growth mindset. The team works in a collaborative environment, leveraging evolving technology to meet the needs of the business and improve the customer experience. Candidates with a background in infrastructure, quality assurance, monitoring, and comprehensive analysis of digital commerce platforms are encouraged to apply.

Responsibilities

Objectives

  • Monitor performance of both on-premises and cloud systems using a variety of dashboards and tools. Partner with engineering teams and peers to continually evolve the monitoring platform.
  • Triage, quantify, and prioritize production issues to ensure timely resolution and minimal business impact. Actively participate in incident management and root cause analysis for all major incidents. Provide consistent and timely communication to stakeholders across all levels of the company.
  • Perform advanced diagnostics and troubleshooting of issues affecting both back-end and front-end services by analyzing logs, executing queries, and utilizing developer tools.
  • Provide real-time support for development, test, and production systems in a 24x365 "always on" environment. Participate in an on-call rotation and/or dedicated shift work as needed.
  • Facilitate and participate in release and deployment activities. Ensure activities are properly communicated to all stakeholders and provide operational support throughout activity.
  • Implement and enforce continual improvement practices through automations. Make recommendations for improving support processes, identifying, and mitigating risk, and delivering exceptional customer service.
Responsibilities

Objectives

  • Monitor performance of both on-premises and cloud systems using a variety of dashboards and tools. Partner with engineering teams and peers to continually evolve the monitoring platform.
  • Triage, quantify, and prioritize production issues to ensure timely resolution and minimal business impact. Actively participate in incident management and root cause analysis for all major incidents. Provide consistent and timely communication to stakeholders across all levels of the company.
  • Perform advanced diagnostics and troubleshooting of issues affecting both back-end and front-end services by analyzing logs, executing queries, and utilizing developer tools.
  • Provide real-time support for development, test, and production systems in a 24x365 "always on" environment. Participate in an on-call rotation and/or dedicated shift work as needed.
  • Facilitate and participate in release and deployment activities. Ensure activities are properly communicated to all stakeholders and provide operational support throughout activity.
  • Implement and enforce continual improvement practices through automations. Make recommendations for improving support processes, identifying, and mitigating risk, and delivering exceptional customer service.

Profiel

Qualifications

Skills and qualifications you bring to the table
  • Bachelor's Degree in computer science or related field

  • 3+ or more years of related information technology experience

  • 2+ years supporting eCommerce platforms (WebSphere, Hybris, ATG, Magento, etc.) in on-premise, cloud, and hybrid environments

  • 2+ years debugging front-end and API issues using integrated developer tools and browser extensions (Firebug, JSONView, Postman, and similar); use of log aggregators such as Splunk, Kibana for advanced analysis

  • 1+ years' experience in ReactJS (Final-form, Redux, gulp-react and webpack) and NodeJS

  • Previous application and network performance management (APM & NPM) experience using New Relic, Solarwinds, Nagios, OpenNMS, Catchpoint, etc.

  • Intermediate knowledge of Python and shell scripting

  • Proven database skills, particularly MySQL, Mongo, and MS-SQL/T-SQL; experience with data extraction using MySQL Workbench, SSMS, DbVisualizer, command line, etc.


Desired Characteristics
  • Strong desire to learn new technologies and keep up with the latest technologies in the big data space

  • Comprehensive understanding of end-to-end eCommerce, multichannel and omnichannel flows

  • Proven ability to diagnose, identify and quantify impact of incidents at all levels of the funnel

  • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills

  • Previous experience working with Jenkins, Gitlab, Github, Docker a plus


What we offer you
  • Career development and growth in an ambitious international team

  • Recognition, inclusion and belonging in a diverse environment

  • 25 holidays and flexible working

  • Employee Discount on in-store and online products

  • Casual Sneaker Culture

  • Learning & Health/wellbeing programs

  • On-site fitness center, Basketball court, football pitch and Prayer Room

  • Canteen for lunch

  • Travel reimbursement

  • Pension Plan

  • Discounted Collective Health plans

  • Activities organized by our Social Committee

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