Hilversum, Hilversum, NL
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Technical Operations Manager

Land : Nederland Nederland

Provincie : Noord-Holland

Gemeenten : Hilversum

Stad : Hilversum

Categorie : Productie - Kwaliteit

Contracttype : Vast

Dienstverband : Voltijds



We are looking for a Retail Infrastructure & AV Manager to run our Retail Infrastructure, Audio Visual and Digital Elements teams within EMEA based in Hilversum, Netherlands.

The role requires a person who has experience in running Infrastructure teams, predominately in a retail environment. You will have customer first mentality, who can also integrate the wider enterprise landscape.  Due to the matrix organization the role requires the ability to judiciously prioritize immediate customer demands balanced with long-term Global Technology strategies. It requires a horizontal leadership that isn’t hierarchical. 

As a leader at Nike you will be responsible for empowering your teams and developing their growth in tackling complex technical and business challenges.  Nike leaders are empowered by our Leadership Defined framework and ideal candidate will have strong team coaching skills.



In this role you will be leading 2 Engineering teams (Retail Infrastructure and Audio Visual and Digital Elements), focused predominately on providing Engineering, Governance, Solutioning, Support and Consultancy in our Retail Environments and our collaboration tools (zoom rooms, Digital signage, Audio Systems etc) in our corporate offices (including logistics centers) to ensure quality service is delivered across Nike EMEA.

Our Stores in EMEA heavily are dependent on first class infrastructure to ensure our digital products are reliable and stable to ensure we deliver a seamless O2O consumer journey. You will take ownership of specialized retail hardware and infrastructure and ensure security, compliancy, standardization and evolution of the product is upheld.

The Consumer and end user experience is critical to the Nike Brand, in today’s market Audio Visual and Digital Elements plays a huge role in delivering that experience. From World class Digital signage and digital experiences, which bring online to offline in our Retail stores, to how our employees collaborate in a hybrid working environment. In this role you will be responsible for the teams and vendors that Engineer, Solution, own and manage these experiences, so knowledge of Audio, Visual, CMS and Collaboration tools and platforms from both an application and hardware standpoint is essential.

You will provide an oversight and coordinate with construction teams across both Corporate, retail and logistics to ensure AV and Retail Infrastructure is delivered in accordance with dates and project plans and manage handover to operations and Support.

You will be need experience in running budgets (including forecasting) for KLO, technical debt, ad-hoc unplanned work and innovation. Ensuring strategic standards from Operations to governance and beyond are delivered with no exceptions in our EMEA region.



Reporting into the EMEA Infrastructure Engineering Director, you will work with both business and technical teams. Working with multiple areas of technology infrastructure and support teams and representing RETAIL INFRASTRUCTURE AND AUDIO VISUAL AND DIGITAL ELEMENTS within the EMEA Technology operations organization. Building and developing strategic partnerships with Network, Client, Digital Portfolio & Product teams, locally and globally.



  • Background and Excellent working knowledge in Technology Infrastructure in a retail environment.
  • Understanding and Excellent working knowledge in Audio Visual and Digital Signage systems and CMS platforms.
  • Strong Knowledge in Technical operations Support and Governance.
  • Knowledge and understanding of the concepts of Point of Sales systems including mobile.
  • Working knowledge of methodologies like Lean, Agile and Scaled Agile.
  • Ability to guide, coach, inspire and lead multiple teams.
  • Good communicator, excellent partner management, relationship builder
  • Ability to operate leverage and influence teams outside span of control in other Geos and global time zones


For this role relocation is not possible
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